Brand New: Providing goods have not been worn, altered or used and are returned within 14 days of receipt in original packaging and with all tags intact, we will be happy to accept a return on goods purchase, there is a 10% restocking fee for goods returned without a fault.
Surplus (i.e Grade 1/Supergrade) : This applies to all used surplus goods, unless there is a fault etc than we offer no exchange or refund, however if goods are recieved in a damaged condition or differ greatly than expected we are happy to replace or refund.
This is at the discretion of Firestorm Kit and buyer remains liable for any carriage costs incurred, with the exception of the return of faulty or damaged goods.
Please note postage and packaging costs are non-refundable unless the goods are faulty, please get in touch with us first so we can have a chance to correct any issues.
There is a 10% fee for cancelled orders at short notice, this is charged at sole discrepancy.
We require the buyer file a full return request and return un-used goods in their ORIGINAL condition (as well as original packaging) at their own expense, we also require the customer to clearly label their return ID on the parcel, this will assist us in speeding up your refund request.
There is a 10% restocking fee on returned goods in used or new condition.
Any returns sent without a authorized return ID will be rejected and returned to sender if applicable.
Retail goods returned in an opened condition will be rejected and a charge applied for their return, unless faulty.
Pilgrim & Dragon Supplies branded goods
Customized goods made to specification unless faulty are non-refundable in all circumstances, unless faulty,
Generally all Pilgrim and Dragon branded goods fall under this category as they are made to order.
The products fall under a lifetime guarentee with Dragon Supplies so your invoice is required for any warranty work, please keep this safe.